Premium Urban Essentials Gift Box – Merino Wool Crewneck, Leather Travel Journal, Tech Organizer & Designer Key Ring

🔴 OUR REFUND AND RETURNS POLICY LASTS 30 DAYS.

If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

🟢 ELIGIBILITY FOR RETURNS

We can only accept returns in the case that the shirt you received is damaged, the wrong size, or an incorrect shirt altogether. Please ensure that any returns meet these conditions, as we are unable to process returns for other reasons.

🟢 NON-RETURNABLE ITEMS

Customized items are final sale and cannot be cancelled, changed, returned, or refunded after the order has been placed.

🟢 REQUIREMENTS

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

🟢 REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 5 days.

🟢 LATE OR MISSING REFUNDS

If you haven’t received a refund yet:

First, check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted.

Next, contact your bank, as there is often processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at support@boxsgift.com.

🟢 ORDER CANCELLATION

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

🟢 DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

🟢 EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email support@boxsgift.com and send your item to:

71–75, Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM.

🟢 SHIPPING RETURNS

To return your product, mail it to:

71–75, Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM.

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, delivery time for exchanges may vary.

For higher-value returns, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

🟢 ADDITIONAL NOTE

Refund requests can be submitted within 30 days after the guaranteed delivery period has expired.

🟢 NEED HELP?

Contact us at boxsgift.com for any questions related to refunds and returns.